Privacy policy

We respect your privacy

Pickup Cars Ltd (14986524) of 450 Bath Road, Longford, Heathrow, London UB7 0EB is the data controller for the purpose of the Data Protection Act 1998. Our Privacy policy will explain how personal data we collect is processed, stored and used. We are happy to hear your thoughts and views – so please take time out to read and share your feedback.

User Data Collection and Handling

We have a legal requirement to process your data to satisfy TFL regulations and ensure accuracy in the booking process.
Pickup Cars Ltd collects the following user data:

  • data provided by users – for example, data given in the process of Website account registration.
  • data about the user’s device.

1. Data provided by users

  • User profile data, such as: first name, last name, email, mobile number, physical address, payment and bank account data, driving license data, user vehicle data, user photos. User photo needs to be provided in order to meet requirements of TFL regulations.
  • User profile data, such as: first name, last name, email, mobile number, physical address, payment and bank account data, driving license data, user vehicle data, user photos. In some cases it is required by the law to provide driver photo.
  • Checking documents and verifying driver’s identity might require checking licenses, photos, user name and last name.
  • Some data can be provided when users turn to technical support, this might include bank details, user device information, user Website information, trip data (date and time, physical addresses, flight information).

2. Data created by users in the process of using Website services

  • Transaction data. We collect data on transactions made due to using our services, this includes type of transaction, amount, date and time of transaction, card holder name.
  • Website usage data. We gather data on how users interact with our Website and services. This data includes data and time of logging in and logging out, Website functionality, Website failures and system data needed to improve Website quality and performance.
  • Device data. We may collect data about the device which is used for access to our services, such as device model, IP address, unique device id, geo data and connection quality data.

How Data is Used

Personal user data is used for:

  • Service providing.
  • Security providing.
  • Customer support.
  • Sending non-marketing messages.
  • Fulfilling legislation requirements and court orders.
  • Business process automation.

1. Service Providing

Pickup Cars Ltd uses data for proving, personification, support and improving of its services. Such as:

  • Creating accounts and changing its data.
  • Providing riding service (geo positioning data for service improvement), data exchange (calculation of arriving time, security providing, routes calculation, linking to flight information, tracking and sending information about a ride).
  • Payment processing and other financial data.
  • Performing operations which are needed in order to improve service and customer support, testing, analysis and also monitoring of services used.

2. Security Providing

Pickup Cars Ltd uses data for providing security and protection of users and also security for our services. This includes:

  • In order to comply with government requirements we may ask to provide driver photo and also passing it to passengers.
  • Using data from drivers and passengers devices in order to evaluate journey safety and reminding to subcontractors to make their driving safer.
  • Using data from drivers and passengers devices in order to identify and prevent any fraud activity. For example, we detect fraud accounts and cases when our services are used for illegal purposes, and prevent unauthorised access to our users accounts.
  • Using rating system for evaluation of driver and passengers in order to prevent colliding users with potentially high risk of conflict.
  • Sending information about serious violations to third parties such as police authorities – in accordance to legislation requirements.
    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

3. Client Support

Pickup Cars Ltd uses personal data, application data, systems and devices in order to provide technical support and improve quality of its services.

4. Research and Development

Pickup Cars Ltd uses personal data in order to perform testing, research, analysis, development and improvement of its services. This helps us to make our services better and more secure and develop new functionality.

5. Sending Non-Marketing Messages

We can use personal data in order to inform our users about changing of terms and rules, and also for sending non-marketing messages which are needed to provide services.

6. Fulfilling Legislation Requirements and Court orders

We can use personal data in order to settle litigations and court orders associated with using of Pickup Cars Ltd services, fulfilling law orders, in cases when data is required by public authorities, including police.

7. Automation of Business Processes

Pickup Cars Ltd uses personal data for automation of business processes, such as:

  • Users who are suspected in fraud activity or any other activity which may cause harm to Pickup Cars Ltd. In cases when users provide false information or fake license details this may lead to disabling user account after a specialist performs their checks.
  • Using of driver’s data (their geoposition, rating) and passenger’s data (departure location, rating) in order to eliminate collisions of users with high risk of conflict.
    in the offering.

Transfer and Disclosure of User Data

Pickup Cars Ltd performs data transfer to other users or provides data on demand in cases where it falls under law requirements or when it is required in order to satisfy claims or settle dispute resolutions. Pickup Cars Ltd can transfer user data in the following cases:

To Other Users:

  1. In order to perform a ride we may give to a driver your name, email, telephone, information about pickup location and destination location.
  2. In order to perform a ride we may give to a passenger your name, photograph, license number, vehicle brand and model and vehicle registration number.
  3. We also transfer data to credit card transaction providers.
  4. Providing Data Under Legislation Grounds or in Dispute Cases.
    Pickup Cars Ltd may disclose personal data in cases when legislation requires to do so, in court disputes, or when public authorities, including police, require this.
  5. Cases When Users Allow Sending Data.
    Pickup Cars Ltd may send data to third parties in cases that go beyond this Agreement, if we have informed you about our intention to send data and you have allowed this.

Storage and Extermination of Data

Pickup Cars Ltd stores personal data up to the point where goals of its processing which are described in this Agreement are met.
Users can any time send a request to delete their account. However Pickup Cars Ltd may store personal data even after performing a user request in order to meet legislative requirements.

To delete your account, send a request to the bookings@pickupcars.co.uk

Changes in Confidentiality Agreement

Pickup Cars Ltd has a right to make changes to this Confidentiality Agreement. If changes are significant, we will notify you via Pickup Cars Website or in any other available way, for example, by email.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

Card Payments

We are responsible for card payments stored or transmitted, for payments which are defined below:

Customer not present – Online/Telephone

The payments part of our booking process is handled by Stripe. You should refer to the Stripe privacy policy to learn more. https://stripe.com/gb/privacy
All Debit/Credit Card transactions use a Pre Authorisation process – and if any pre authorisation is unsuccessful we have the right not to offer the service or offer a cash option if available.

How to Contact Us

Should you have further questions you can reach out to bookings@pickupcars.co.uk subject title Data Control Team.
Registered Address – 450 Bath Road, Longford, Heathrow, London UB7 0EB
Revised on 13-01-2024